Here’s How Our Program Works
Absolutely no returns will be accepted after 30 days. No product may be returned without prior written authorization and issuance of an RMA number.
To ensure that your return is processed accurately and promptly, please call us first at 800-221-9092.
Return Merchandise Authorization
A Customer Service Specialist will provide you a Return Merchandise Authorization (RMA)* and instruction on how to ship the product back to us. *Returns made without a Return Merchandise Authorization will not be accepted. All merchandise must be returned in the original packaging.
Original shipping charges are non-refundable. Return shipping charges are the responsibility of the customer and are non-refundable Only our errors will be corrected at our expense. There is a 25% restocking fee assessed on all non-defective items. Once the product is received at our warehouse in good condition we will issue a refund. Goods returned in non-saleable condition will be returned at sender’s expense and no credit will be issued. Replacement shipping costs within the lower 48 US States will be incurred by Aamsco. Customers outside of the US, Hawaii & Alaska will be responsible for the cost of shipping to and from Aamsco.
All shipments are packed with great care by experienced packers using standard approved packing methods. As all shipments are FOB our warehouse, transfer of ownership occurs when product is picked up by carrier. If any damage occurs in transit, do not refuse shipment, as this may incur unnecessary shipping expense and delay. File claim with your loss or damage. Carrier is responsible for breakage in transit. We will be glad to assist you in every possible manner in collecting your claim for loss or damage.